Refund & Cancellation
What "activation" means
A subscription is activated when we have verified your payment and the plan starts.
Duplicate or wrong charges
If you were charged twice, or charged an amount that does not match the plan you chose, report it within 7 days of the charge. Send the payment reference through Contact Support. We check our records and the payment gateway, and refund a confirmed duplicate or wrong charge to the original payment method. The time it takes to reach you depends on your bank or payment provider.
Free trial
The 14-day trial is free. There is nothing to refund.
Cancellation
You can cancel at any time. Cancelling stops renewal and keeps access to the end of the term you paid for. We do not refund the unused part of a paid term.
Upgrades
An upgrade takes effect at once and gives credit for unused days. The credit is applied to your plan, not paid out as cash.
Messages and minutes
Unused WhatsApp messages and voice minutes do not roll over and are not refunded.
Tax
GST charged on a refunded amount is handled as the law requires.